We ship all our fresh seafood products by FedEx and UPS. Non-perishable products will be shipped surface unless combined with an overnight fresh seafood order. We ship within 48 hours of the order placed Monday - Thursday for Tuesday through Friday deliveries. Saturday Delivery available at an additional cost of $16.00. No deliveries may be made on Sunday or Monday.
Your order will be shipped directly from the Woodman's of Essex for delivery on the date you specify. If no date is specified, we will ship all perishable products within 48 hours.
All seafood is packaged in specially designed insulated foam boxes with frozen gel packs. The foam box is set in a corrugated box for shipment. All packages are packed very carefully to prevent damage during shipping.
Your order has been shipped overnight express delivery to ensure its freshness. ALL SEAFOOD SHOULD BE COOKED ON DAY OF ARRIVAL.
Non-Perishable Shipping Methods (where available); Choose:
Standard for delivery in 5-7 business days from SHIPMENT of order.
Express for delivery in 3 business days from SHIPMENT of order add $15.00 to cost below per delivery address.
|Non-Perishable Shipping Cost|
|Up to 12.00||FREE|
|12.01 - 26.99||9.95|
|250.01 and over||13% of order total|
Billing Address vs. Shipping Address
If you're shipping to yourself but your address is different from the billing address on your credit card, simply enter yourself as a guest using your Private Guest List. (See Billing and Shipping Addresses for more info.)
Weather delays can be unexpected, and can result in the delay of your package. In the event that this should happen, we will make every effort to notify you on the status of your shipment. In some cases we may know of a weather delay just before we are about to ship your package. In the event this happens we will email you to discuss a potential rescheduling of your product to a later date. That is why your email address is an important part of the ordering process. Please note, neither woodman.com nor our carriers Periship or Federal Express will be held responsible for delays resulting in “Acts of God”. This is stated in their shipping policies and therefore is also our policy. We will however do everything we ca to get your package delivered ASAP, and to minimize the chance of loss.
We are unable to ship to APO/FPO, P.O. Boxes, Rural Routes & destinations outside of the Continental United States. If you are unsure if your address can be shipped, please contact us prior to placing your order or obtain an alternate address that is a physical business or residential location.
Please ensure you enter in the proper address for us to ship your package(s). Incorrect addresses can also cause delays and additional shipping charges for rerouting. We will not be held responsible for the spoilage of shipments should this occur. Rerouted shipments/address corrections may take an additional day to deliver putting its “freshness” in jeopardy.
Note, we ship all packages “Authorized Release” which means if no one is home the package may be left without a signature. This will only occur if the carrier feels it is safe to do so, otherwise they will bring it back to their delivery station and you will be notified to pick it up there. Please note, we do not guarantee products after the first day/attempt of delivery so it is best to make arrangements for someone to be there to receive the package. If you are sending a “gift” or “surprise” we suggest letting the recipient know that there will be a delivery from Fed Ex.
Instruction for Handling Your Seafood Once it is Delivered
Your order has been shipped overnight express delivery to ensure its freshness. Please open your package immediately upon receipt. If your plan is cook the contents later in the day then take out all the seafood components and place them in refrigeration. The lobsters, clams and/or mussels should not be put in water, or put directly on ice. Simply put them on a tray or in a large pan and cover with wet newspaper. We always suggest cooking your seafood the day it arrives. If you choose not to do so then you are at risk for losing the lobsters, however proper refrigeration should keep them until the following day. If you have any questions regarding the instructions please feel free to call our toll-free number at 1-800-649-1773 or 1-877-736-3562.
Exchanges & Credits
Exchanges on non-perishable items will require return shipping and should be coordinated through our office 978-865-6801 Mon – Fri 9am-5pm. Credits on perishable seafood packages are only given on packages that arrived after the original delivery date, that are not “Acts of God” and that the lobsters are not alive. We must be contacted within two hours of the package receipt, either by phone to our 800 number 800-649-1773, 877-736-3562, voice message to one of those numbers, or email. We reserve the right to ask for returned contents so don’t throw anything away before speaking with our staff. Once contacted we will review the information and will gladly issue a credit for any part of the order that was not delivered in good order. In the case of a mishandled package (although they are rare) as in broken box, etc. then a claim must be filed with the carrier and is the responsibility of the recipient. You should take pictures of the box and contents that are damaged. We are happy to help with the claim process. These are the terms for exchanges & credits, you accept these terms when you place an order with woodmans.com
If you have any further questions about our shipping or would like to check on the status of your order, please call 877-SENDLOB toll free, Mon-Fri, 9:30-5:00 ET.
If you have any questions about the information we are collecting please call 800-649-1773 (Toll Free within USA) or +1 978-768-6057 (outside USA) Monday-Friday 9AM to 5PM Eastern Time. Or you can click here to send us an email.